If you have email access, you can quickly contact your patients electronically.
Note: The Dentrix Enterprise Support staff has extensive experience in supporting the Dentrix Enterprise software, and, as software support, they are not authorized to answer questions or solve problems related to modems, Internet service, networking, email programs or accounts. If you are having problems sending email messages, please contact your hardware support resource for assistance.
To send an email message to a patient
Do one of the following:
With a patient/guarantor selected, click the Send Message button on the toolbar in one of the following modules:
Family File, Ledger, or Chart:
Document Center or Treatment Planner:
Collections Manager:
With a
patient's appointment selected in Appointment
Book, click the Send Message
button on the toolbar.
With a patient selected in Family File, Ledger, or Chart, on the File menu, point to Switch To, and then click Send Message.
With a patient selected in Document Center or Treatment Planner, on the File menu, point to Switch To, and then click Send Message.
With a guarantor selected in Collections Manager, on the File menu, click Send Message.
With a patient's appointment selected in Appointment Book, on the File menu, point to Switch To, and then click Send Message.
Your email program opens (this may take a few seconds), and a new message window appears. Also, the patient's email address (if one has been entered) automatically appears in the To box.
If no email address has been added for the patient, you can enter the address in the To box.
Enter the text of the message.
Send the email message.